Support #12951
[SCP ID :##6259##] : UNABLE TO UPLOAD FOR BULK PAYMENT - SERVICE CURRENTLY UNAVAILABLE
| Status: | Closed - End of life cycle | Start date: | April 26, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer called to Contact Centre to inform that she was unable to upload for bulk payment.
Customer Name : COSHARE HOLDINGS BERHAD
Account No : 001105014490
Contact No : 60192128864 - NOR AZIAN BT MUSTAFA @ MOHI
Date & Time : 26/04/2022 & 1.56PM
Error message : SERVICE CURRENTLY UNAVAILABLE
log file:
\\10.20.8.50\Insert Here\IB Logs\26042022
History
#1
Updated by Zahir Abd Latif over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Apr 26, 2022:-
We suspect bulkpayment file contain invalid bene bank code. please re-check bulkpayment file before upload again. log file 2022/04/26 14:25:14:423 ERROR enterprise.services.bib106_bulkpayment.IBBulkPaymentUploadConfirmServices: Error code : 0000 2022/04/26 14:25:14:423 ERROR enterprise.services.bib106_bulkpayment.IBBulkPaymentUploadConfirmServices: Error details : null Exception class : my.com.kfhbib.enterprise.services.bib104_fundtransfer.interbank.IBGenericInterbankServices, class method : isSupportedAccountNumberLength, line number : 443my.com.kfhbib.enterprise.services.bib104_fundtransfer.interbank.IBGenericInterbankServices.isSupportedAccountNumberLength(IBGenericInterbankServices.java:443) my.com.kfhbib.enterprise.services.bib106_bulkpayment.BulkPaymentService.calculateAndCheckOnNecessaryData(BulkPaymentService.java:356) my.com.kfhbib.enterprise.services.bib106_bulkpayment.BulkPaymentService.totalChecking(BulkPaymentService.java:533) my.com.kfhbib.enterprise.services.bib106_bulkpayment.BulkPaymentService.<init>(BulkPaymentService.java:129) my.com.kfhbib.enterprise.services.bib106_bulkpayment.IBBulkPaymentUploadConfirmServices.confirmUploadData(IBBulkPaymentUploadConfirmServices.java:173)
#2
Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.