Support #13024
[SCP ID :##6286##] : SESSION EXPIRED AFTER REQUEST TAC (DUITNOW) : AMRAN BIN MOHD RUFF : MY0672547
| Status: | Work Completed-End life cycle | Start date: | May 23, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 0% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to performed DuitNow transaction since 2020 until now. After key in all details, click next and confirm, error session expired as attached.
Based on the transaction details, there is no host error reason. Seeking your assistance to check further as per below details.
Name: AMRAN BIN MOHD RUFF
IC: 610403105957
Username: amranmohdruff
Account number: 1007401000014101
Browser: Google Chrome
CIF No: 100017484
Transaction ID 20220522000126939441
Transaction Description Favourite DuitNow
Transaction Types Favourite RPP Instant Transfer
Customer Name AMRAN BIN MOHD RUFF
Transaction From Account No 1007401000014101
Transaction To Account No 112102053723
Transaction Amount 6,000.00
Effective Date 22/05/2022
Transaction Date 22/05/2022 03:14:59 PM
Transaction Status: Unsuccessful
Host Error Reason: -
RRN2: -
Transaction ID
20220521000126773063
Transaction Description
New DuitNow
Transaction Types
New RPP Instant Transfer
Customer Name
AMRAN BIN MOHD RUFF
Transaction From Account No
1007401000014101
Transaction To Account No
8010215075
Transaction Amount
6,000.00
Effective Date
21/05/2022
Transaction Date
21/05/2022 12:46:09 PM
Transaction Status:
Unsuccessful
Host Error Reason:
-
RRN2:
-
Transaction ID
20220504000124089569
Transaction Description
New DuitNow
Transaction Types
New RPP Instant Transfer
Customer Name
AMRAN BIN MOHD RUFF
Transaction From Account No
1007401000014101
Transaction To Account No
1608645788
Transaction Amount
389.49
Effective Date
04/05/2022
Transaction Date
04/05/2022 11:24:01 PM
Transaction Status:
Unsuccessful
Host Error Reason:
-
RRN2:
-
Transaction ID
20210807000081092932
Transaction Description
New DuitNow
Transaction Types
New RPP Instant Transfer
Customer Name
AMRAN BIN MOHD RUFF
Transaction From Account No
1007401000014101
Transaction To Account No
2215155654
Transaction Amount
2,000.00
Effective Date
07/08/2021
Transaction Date
07/08/2021 06:01:20 PM
Transaction Status:
Unsuccessful
Host Error Reason:
-
RRN2:
-
Transaction ID
20201104000051460451
Transaction Description
New DuitNow
Transaction Types
New RPP Instant Transfer
Customer Name
AMRAN BIN MOHD RUFF
Transaction From Account No
1007401000014101
Transaction To Account No
88820001765156
Transaction Amount
709.00
Effective Date
04/11/2020
Transaction Date
04/11/2020 11:43:45 AM
Transaction Status:
Unsuccessful
Host Error Reason:
-
RRN2:
-
History
#1
Updated by Siti Balqis Othman 8 months ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
This customer has success perform Duitnow on 11/1/2024 based on IBAM transaction history.