Support #13025
[SCP ID :##6287##] : KFH MySecure Activation Issue
| Status: | Closed - End of life cycle | Start date: | May 23, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to activate KFH MySecure due to unresponsive page.
He had tried multiple times on step 9 but the problem still persists.
Kindly assist urgently.
Info as below:
Customer name: UZAYMEE @ NORDIN BIN MOHD YUSOF
Mobile number: 0122821270
RIM No: 113973
Date and time: 20/5/2022 @ 2.59pm
Log files:
\\10.20.8.50\Insert Here\IB Logs\20052022
History
#1
Updated by Zahir Abd Latif about 2 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, May 31, 2022:-
Root Cause: 1. Wrong flag when checking remaining token, checked for remaining token instead of max limit reached 2. Wrong data type used when comparing remaining token, causing the method to return as max limit reached Resolution: 1. Use the correct flag when checking the remaining token. 2. Use data type used when comparing remaining tokens. Patches: //10.20.8.35/internet banking/20220530_6287_kfh_MySecure_Activation
Issue closed in SCP.