Support #13046
[SCP ID :##6301##] : UNABLE TO LOGIN TO KFH ONLINE DUE TO WRONG PASSWORD
| Status: | Closed - End of life cycle | Start date: | June 07, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer is complaining that he is unable to login to KFH Online due to wrong password.
He has changed the password 3 times today – 5/06/2022 but still unable to login.
Customer name : AHMAD SHAHIR BIN MD YUSOF
I/C No : 831220105603
Acc. No : 004142021587
User ID : shahero83
Logs:
\\10.20.8.35\Internet Banking\IB_Issues_and_Logs\07062022
History
#1
Updated by Zahir Abd Latif over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 90
Hafiz,Jun 8, 2022 :-
Root Cause: User reached the maximum number of security question attempts Resolution: Reset security question and answer.
#2
Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.