Support #13056
[SCP ID :##6311##] : UNABLE TO RESET PASSWORD - CMS
| Status: | Closed - End of life cycle | Start date: | June 11, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer is unable to reset the password after keyed in the secure pass pin no. Error : You are not assign to any secure pass.
Company Name : AALIYAH AND CO ENTERPRISE
Account No : 009141000485
Contact No : 0178999649
History
#1
Updated by Zahir Abd Latif over 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 90
Hafiz,Jun 15, 2022:-
Root Cause: 1) Token '4509908829' is not tied to user Workaround: 1) Please request corus admin to activate the token for customer to proceed with reset password
#2
Updated by Zahir Abd Latif over 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.