Support #13059
[SCP ID :##6314##] : Login issue
| Status: | Work Completed-End life cycle | Start date: | June 17, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Pls check PROD login issue
History
#1
Updated by Ngoh Chee Onn over 2 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
- % Done changed from 0 to 100
Hi Zahir,
Please refer below for the root cause and resolution. We already confirm with customer this issue resolved after restart the application server.
Root Cause:
- Suspected caching of the token Kernel Key in the application server caused the token checksum mismatch and hit error code 412.
Resolution:
- Restart the affected application server 2 and be able to resolve this issue.
Preventive Action:
- Required to restart the application server, after deploying the rcas package to ensure the caching is clear.