Support #13085
[SCP ID :##6335##] : DuitNow Error Message
| Status: | Closed - End of life cycle | Start date: | June 30, 2022 | |
|---|---|---|---|---|
| Priority: | Immediate | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
We have few incident whereby customer's account has been debited for DuitNow transactions but the message displayed indicated the transaction was unsuccessful. Customer re-initiated the transactions and once successful, only they realized the first transaction is already debited.
Please check if we can change the message for DuitNow transaction if the account has been debited (but transaction displayed as unsuccessful) to a more meaningful message.
History
#1
Updated by Zahir Abd Latif about 2 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Jul 15, 2022:-
Root Cause: 1) Power card return Unknown Error. Please refer log below Suggestion 1) Change the error message for Unknown error with "Please check your account balance before proceed to perform transaction" log 2022/06/01 17:31:08:846 INFO stdout: [01/06/2022] [17:31:08:846] [INFO] [instant.transfer.services.RPPInstantTransferServices]:353 - resBean-getErrorCode:null 2022/06/01 17:31:08:847 INFO stdout: [01/06/2022] [17:31:08:846] [INFO] [instant.transfer.services.RPPInstantTransferServices]:354 - resBean-getErrorDesc:Unknown Error
Issue closed in SCP.