Support #13114

[SCP ID :##6362##] : Changes Required on Email Communication generated from RCAS and Disabling of SMS OTP

Added by Zahir Abd Latif about 2 years ago. Updated about 2 years ago.

Status:Closed - End of life cycleStart date:July 20, 2022
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

My name is Kunil and am writing from Maybank Malaysia. Am referring to the email notification generated from RCAS today as per below for Maybank2E Activation. We would like to make some changes to it urgently and seeking your advice as to how do we go about it and the timeline required for this to be done. The message format is as per below and the proposed changes is as below. Changes is to replace the Red striked out hyperlink with “Maybank2E website”

Dear Valued Customer,

Thank you for choosing Maybank2E as your premier Cash Management solution.

Please login to www.maybank2e.com Maybank2E website with your secured access provided below:

Corp ID :

User ID :

In order to complete your activation process, you will also need a temporary password and security token device.

For security reasons, your temporary password will be sent to you in a separate email with the same reference no. as mentioned above. Meanwhile, the security token device with the same reference no. has been sent out to your registered mailing address accordingly.

If you do not receive the temporary password email and security token device within 10 days from the date of this email, please contact our Helpdesk immediately for assistance at 1-300-88 7788 or +603-7844 3015 or email us at .

Thank you.

Regards,

Maybank2E
This is a computer generated email. Please do not reply to this email. =============================================================================================================================================================================================================================================================

Secondly, we would also like to get your views on the effort required to disable SMS OTP option via Maybank2E as well as its associated timelines.

Appreciate your urgent review and response on this.

Best Regards

Kunil Naidu A/L Ramanajam

Head, Cash Product - Malaysia

Transaction Banking, Group Global Banking

Level 23, Menara Maybank, 100 Jalan Tun Perak, 50050 Kuala Lumpur

Tel: 03-2074 7499

Untitled

History

#1 Avatar?id=1966&size=24 Updated by Ngoh Chee Onn about 2 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback
  • Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
  • % Done changed from 0 to 90

Hi Zahir,

This actually not a bug and this is a small changes. Changes step and files provided to bank to update in the dev and production environment.

1) Change the email content
- go to /rcas_san/Rcas_Email_Batch_Job/com/message
- replace the CASApplicationResources.properties file into the CASApplicationResources.properties file attached in this email.

2) Remove SMS options
- go to \WebSphere\AppServer\profiles\[AppServerName]\installedApps\[NodeName]\rcas_ear.ear\CAS.war\WEB-INF\classes\com\cas\resources\message
- replace the CASBusinessOptionsResources.properties file into the CASBusinessOptionsResources.properties file attached in this email.
- Execute below query to update the existing user with SMS option into Email or Pin Mailer.

select * from TB_AM_USER_EXT where E_AUTOSEND_INDI in ('T', 'S');
update TB_AM_USER_EXT set E_AUTOSEND_INDI = '[Options]' where E_AUTOSEND_INDI in ('T', 'S');
  • Please update the [Options] into B(email batch) or R(email real time) or P(Pin Mailer) or N(None)

#2 Updated by Zahir Abd Latif about 2 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 90 to 100

Issue closed in SCP.

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