Support #13115
[SCP ID :##6363##] : CUSTOMER UNABLE TO PERFORM FPX TRANSACTION : NORHASHIMAH BINTI ZAINOL ABIDIN (MY0693440)
| Status: | Work Completed-End life cycle | Start date: | July 20, 2022 | |
|---|---|---|---|---|
| Priority: | Immediate | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Please help to check on this issue as customer unable to perform FPX payment to Food Panda error as per below
Kindly assist to check as we (FPX engine) unable to find the transaction under this customer name to food panda.
User ID: 2077
User Name: shimah
Display Name: SHIMA ZAINOL ABIDIN
Transaction date : 18/07/2022 (the latest)
Timestamp: around 3 weeks ago until 18/07/2022 @14:14
History
#1
Updated by Siti Balqis Othman about 2 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
- % Done changed from 0 to 100
Dear zahir,
Kindly, help to close this ticket.
User already confirm can close the ticket.
Penril feedback on the issue:
Based on the shared customer screenshot. The request has not reached AGROnet.
We suggest that customers update the food panda app to the latest version.
If the issue persists, kindly clean the application cache.