Support #13125
[SCP ID :##6373##] : Issue with sending AC
| Status: | Closed - End of life cycle | Start date: | July 29, 2022 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
We seek your help to identify why we are not receiving AC for these two transaction from paynet.
Please let me know if the email trailis not cleare.
History
#1
Updated by Zahir Abd Latif about 2 years ago
- File Re FPX- DR-DC Issue.msg added
#2
Updated by Zahir Abd Latif about 2 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Aug 1, 2022:-
Below is our answer for your questions. Q)We wanted to know if we didn’t send AC within stipulated time. And if yes, A) Yes Q)What is the benchmark of AR-AC turnaround time? A) 5 min What could be the possible issue? On 11th June, we did have downtime on FPX because we deploy some code, but it only started circa 1am. Thus is this issue contributed? a) User not login to IB Q) Q)Paynet send the transaction and AR around 12.58 and FPX got shutdown at 1. Will it take more than two minutes to return AC? A) User not login to IB Q) What could be the reason and how can we avoid such issue? A) Check if there is active trnx before turning off IB
Farah Atikah, Aug 25, 2022 :-
PLease close this ticket. Thank you for answering the queries.
Issue closed in SCP.