Support #13126
[SCP ID :##6374##] : MY0709281: Recurring Payment
| Status: | Work Completed-End life cycle | Start date: | July 29, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer performed recurring payment to third party account but the transaction was unsuccessful with host error reason CONTROLLER INVALID [232].
Kindly assist to check:
Company Name
MERDEKA BAKERY
Initiated By
4zan28
Transaction ID
20220728000005097725
Transaction Types
New 3rd Party Account Transfer
Transaction Description
-
Transaction From Account No
1007541000005369
Transaction To Account No
47151026132600000
Transaction Amount
1,084.00
Total Charges
0.00
Transaction Date
14/07/2022 15:59:32
Effective Date
28/07/2022 07:00:12
Transaction Status
Unsuccessful
Host Error Reason
CONTROLLER INVALID [232]
Account Holder Name
MERDEKA BAKERY
Reason
CONTROLLER INVALID [232]
SI Id
20220714000000016818
Pay Mode
Recurring payment
SI Status
Active
SI Start Date
26/07/2022
SI End Date
26/07/2023
History
#1
Updated by Siti Balqis Othman about 2 years ago
- File error.png added
- Status changed from New - Begin Life Cycle to Pending SIT Deployment
- % Done changed from 0 to 100
Hi team
Finding:
Issue due to program unable to extract the 'from account/debit account' information.
Root cause:
Currently, the program sends the 'to account/ credit account' to extract the required information.
Due to this, the program has thrown an error exception.
Note: The passing to account is Loan account type. The from account only allows for others type of account, example CASA account.
This has causing program throws error unable to cast common account to loan account.
Resolution:
Make corrections on the passing value for extract from account information.
#2
Updated by Siti Balqis Othman almost 2 years ago
- Status changed from Pending SIT Deployment to Finished Development
#3
Updated by Siti Balqis Othman almost 2 years ago
- Status changed from Finished Development to Development / Work In Progress
#4
Updated by Siti Balqis Othman almost 2 years ago
- Status changed from Development / Work In Progress to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
Migrated to PROD on 31/10/2022 under Migration ID 195