Task #13130

[SCP ID :##6378##] : AGRONETBIZ : UNABLE TO PERFORM FPX PAYMENT FROM EPEROLEHAN : AZ-ZUMAR ENTERPRISE : MY0708417

Added by Nurul Akmal about 2 years ago. Updated about 2 years ago.

Status:Work Completed-End life cycleStart date:August 01, 2022
Priority:NormalDue date:
Assignee:Nurul Akmal% Done:

100%

Category:BIBSpent time:-
Target version:-

Description

Hi Balqis,
Kindly attend below request.

Agrobank Contact Centre receive call from customer regarding on performing FPX payment from EPEROLEHAN website. 

Upon assisting customer to perform the transaction on the quick menu bar, after clicking on Agrobank option the portal is being directed to Agronet instead of Agronetbiz. Furthermore, there isn't any option to choose for Agronetbiz.

Upon second retry, after she click on both option for FPX button and Agronet button; the transaction is unsuccessful. Both options are being directed to Agronet website instead of Agronetbiz.

1)Checked with BIB access and customer turn on for FPX transaction
2)Advise customer to retry FPX transaction on 28/7/2022. They used both Agrobank Online & FPX payment methods  via https://www.eperolehan.gov.my/  . at Kuching branch. However both payments redirected to Agronet (see attachment).

Thank you.

History

#1 Updated by Siti Balqis Othman about 2 years ago

  • Status changed from New - Begin Life Cycle to Work Completed-End life cycle
  • Assignee changed from Siti Balqis Othman to Nurul Akmal
  • % Done changed from 0 to 100

Dear kak Akmal,

Kindly, help to close this ticket. Already confirm with ITD (Izzati).
The reported issue is not related with Penril. Advises bank to check with Paynet on the redirect URL to FPX AGRONet and AGRONetBIZ.

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