Support #13144
[SCP ID :##6386##] : Multiple null exception error in RCAS log
| Status: | Closed - End of life cycle | Start date: | August 08, 2022 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
User reported that they are getting error in RCAS and received a few alerts, based on log there are a few null exception error.
Alerts received around:
10:30 - 11am
11:30 - 12pm
Please assist to check on this error as per attached logs (SCP Email).
History
#1
Updated by Ngoh Chee Onn about 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Onn to Zahir Abd Latif
- % Done changed from 0 to 90
Hi Zahir,
We found that the mail provider was not set up properly in the APP2 Websphere. Already informed customer to follow the document "RCAS Installation Guide VER_1_9.doc" section 9 to configure the mail provider in the APP2. Now pending customer to feedback.
Thank you
#2
Updated by Zahir Abd Latif about 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.