Support #13325
[SCP ID :##6520##] : [FPX Transactions]: Issue with delay with providing response DR - DC
| Status: | Closed - End of life cycle | Start date: | November 17, 2022 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY CORUS | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Randomly on October, Paynet detected that KFH have responded with a DC message more than 15 minutes after FPX system initiated the DR message.
From the investigation by Icentrix,
TRXN ID : 2210301625393412
DR DATE : 30-Oct 4.25pm
DC DATE : 30-Oct 5.14pm
Log Result >> DR request received by engine was at 5.15pm
DC Response by engine 5.15pm (5 second after receive the request)
Another transaction
TRXN ID : 2210100139050747
DR DATE : 10-Oct 1.39am
DC DATE : 10-Oct 2.27pm
Log Result >> DR request received by engine was at 2.27am
Can we confirm the finding.
Randomly on October, Paynet detected that KFH have responded with a DC message more than 15 minutes after FPX system initiated the DR message.
From the investigation by Icentrix,
TRXN ID : 2210301625393412
DR DATE : 30-Oct 4.25pm
DC DATE : 30-Oct 5.14pm
Log Result >> DR request received by engine was at 5.15pm
DC Response by engine 5.15pm (5 second after receive the request)
Another transaction
TRXN ID : 2210100139050747
DR DATE : 10-Oct 1.39am
DC DATE : 10-Oct 2.27pm
Log Result >> DR request received by engine was at 2.27am
Can we confirm the finding.
Adding all interested parties.
History
#1
Updated by Zahir Abd Latif over 1 year ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Hafiz, Nov 21,2022:-
Summary 1) Users stop at the login page (enter user name). 2) Suspect user leave page(close browser/tab/App) or idle
Issue closed in SCP.