Support #13348
[SCP ID :##6536##] : SUNIIDJA Top Up Issue
| Status: | Closed - End of life cycle | Start date: | December 07, 2022 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | 4.00 hours | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Kronologi :
Topup pada SUNIIDJA senilai 20.000.000.000 tidak terhitung pada member statement window 9 di report FASTIDJA
Berikut terlampir dokumen yang diperlukan
History
#1
Updated by Tan Lee Yong almost 2 years ago
- Assignee changed from Bramantyo Pujo Wiyono to Ngoh Chee Ping
#2
Updated by Ngoh Chee Ping almost 2 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Ngoh Chee Ping to Zahir Abd Latif
- % Done changed from 0 to 100
Finding:
Based on what I checked, I did not find any error in the log file. Therefore, only 1 possibility is the topup transaction not offloading to hub NRT when the balance calculation batch program calculating "FASTIDJA'' balance. For your information, the balance calculation batch program will loop through all the banks with ascending by bank name. Therefore, "FASTIDJA'' will be calculated first before "SUNIIDJA". That is why only half sides are calculated.
Solution:
If the same problem happens again in the future. Just recalculate the balance and generate the report.
#3
Updated by Zahir Abd Latif almost 2 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Issue closed in SCP.