Support #13355

[SCP ID :##6541##] : 1CTR221211105801211 Complaint lodgment by Contact Centre - TAN LI LI (300179118)

Added by Zahir Abd Latif almost 2 years ago. Updated almost 2 years ago.

Status:InvestigationStart date:December 15, 2022
Priority:NormalDue date:
Assignee:Bin Madzlan Muhammad Muhafiz % Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

Customer has been changing her password and the system accepts the change of password. When she tries to access the system immediately the system changes prompts the message “ Invalid User Name or Password “. She last tried today between 4:00 p.m. to 4:09. In CAS we cannot find her user name and log in log under menu Reports – Access Log (screen shot enclosed). Screen shot from RIB BO also enclosed.

We can see above reported user already migrated to CAS and last login activity already stamped in DB.

db.png (77.3 KB) Zahir Abd Latif, December 15, 2022 16:24

Upass.png (33.6 KB) Zahir Abd Latif, December 15, 2022 16:24

Subtasks

Task #13357: [SCP ID :##6541##] Upass Admin Investigation SupportPending Customer FeedbackBinti Johari Aishah Maisarah

History

#1 Updated by Bin Madzlan Muhammad Muhafiz almost 2 years ago

  • Status changed from New - Begin Life Cycle to Investigation

Front End: UPASS Admin Angular Web
Middle: Restful API call
BackEnd: Upass Micro Service
Database: Prod MySQL

Also available in: Atom PDF