Support #13475
[SCP ID :##6642##] : UNABLE TO RESET PASSWORD SERVICE ERROR 1606
| Status: | Work Completed-End life cycle | Start date: | April 07, 2023 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
We received multiple report customer cannot reset password due to service error 1606 due to IB not send IP value to FMS during analyze. Please help to check.
[4/7/23 12:39:05:301 SGT] 00000acd SystemOut O 12:39:05.301 [WebContainer : 28] INFO com.beans.eai.esb.wsclient.services.integration.fms.ESBAnalyzeServices - <<<<<<<<<<<<<<<<< Response >>>>>>>>>>>>>>>>>>>
[4/7/23 12:39:05:301 SGT] 00000acd SystemOut O 12:39:05.301 [WebContainer : 28] INFO com.beans.eai.esb.wsclient.services.integration.fms.ESBAnalyzeServices - ReasonCode : 1606
[4/7/23 12:39:05:301 SGT] 00000acd SystemOut O 12:39:05.301 [WebContainer : 28] INFO com.beans.eai.esb.wsclient.services.integration.fms.ESBAnalyzeServices - ReasonDesc : Unable to complete requests due to processing error:
----------------------------------------------------------
Reason Code: 1606
Description: Business Validation Error
Business validation failed: [[The Business validator: com.rsa.csd.ws.impl.validator.business.IpBusinessValidator failed, the reason is: ip address is not legal IPV4/IPV6 address]]
The details of the customer as per below :
Username : SitiMuliawatiAli
NRIC : 890128136730
Display Name: SITI MULIAWATI BINTI ALI
TAC Mobile No.: 60139677804
Time stamp : 11.40 a.m (07/04/2023)
Username : rajini
NRIC : 751030145233
Display Name: RAJINIKANTH A/L NADARAJAH
TAC Mobile No.: 60129430769
Time stamp : 4.26 p.m (06/04/2023)
Username : Ireneangeles29
Passport : P8656188A
Display Name: IRENE SANSON ANGELES
TAC Mobile No.:01133902983
Time stamp : 9.50am (31/03/2023)
History
#1
Updated by Siti Balqis Othman over 1 year ago
- Status changed from New - Begin Life Cycle to System Integration Test
- % Done changed from 0 to 100
Finding:
Based on previous ticket, the cause for FMS to return error code 1606 due to null IP address being passed to FMS request body.
We are unable to replicate the same issue. To move forward, probably the IP address is null at the session during that time.
Solution:
Perform null checking on the IP address that was being set at the session.
If the value is null, IB will retrieve the IP Address from X-FORWARDED-FOR request header and
pass it to the FMS request field and at the same time set the value in the user session.
The patch already deployed to SIT for bank to verify.
#2
Updated by Siti Balqis Othman over 1 year ago
- Status changed from System Integration Test to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
Dear Zahir,
The patch to resolve the raised issue has been migrated to production on 10/04/2023.
We are still monitoring the user activity.
Bank Feedback:
Based on my monitoring so far no more service error 1606 captured.
We already request user to contact customer for retry. We will update status once get confirmation.