Support #13529
[SCP ID :##6690##] : CMS - Reset Password Issue
| Status: | Closed - End of life cycle | Start date: | June 09, 2023 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer tried to reset her password today but the error persist “you are not assign for any secure pass pin”.
Additionally, CC was instructed to tell the customer to try logging in through the first-time login page, but even though she had entered the right information, an error message reading "Wrong username or PIN" appeared.
Kindly assist to check & revert.
Details are as follows:
Name of Society : VALUE INNOVATIONS VENTURES
Caller : ZAHIRANI BINTI NOR (Approver)
Account No : 011141000683
Time : 9/6/2023 ; 10/51-11:01AM
History
#1
Updated by Zahir Abd Latif about 1 year ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 100
Kah Yan, Jun 16, 2023:-
Findings from the DB result BIB_USER User Status is Unlocked (2) Secure Pass is Inactive (2) VASCO table do not have the secure pass tied to customer As per user activity, the user forgot their password and was unable to perform 'Reset Password' due to Secure Pass is Inactive. This issue is similar to SCP6193: KFH CMS Login Failure, user MAISAERAH1 Workaround CORUS admin to 'Activate' secure pass Customer to proceed with 'Reset Password'
Issue closed in SCP.