Support #13583
[SCP ID :##6746##] : RE: URGENT: M2E PRODUCT SUPPORT Temporary Password Not Received | Reset Password and New User
| Status: | Closed - End of life cycle | Start date: | July 31, 2023 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Initial login credentials were not received by the users. Thus, we need to request to re-trigger the password. This happens after the V20 release. Thank you.
Company Name
Date Requested
Remarks
BANILAD CEBU TRADECENTER INC
07/27/2023
New enrollment (all users)
MARTIN FOOD HUB
07/27/2023
New enrollment (all users)
MEGATREND WORKFORCE MANAGEMENT
07/27/2023
New users: PHMWMM1U | PHMWMM2U
Silver Goose 8 International International Corp
07/26/2023
New enrollment (all users)
GLOBAL CARS PHILS., INC.
07/27/2023
New user: PHLAUS10D
Philko 18 Group of Companies
07/25/2023
New enrollment (all users)
MAPZ IT CONSUTANCY
07/21/2023
New enrollment (all users)
PANGASINAN 1 ELECTRIC COOPERATIVE (PANELCO 1)
07/21/2023
New user: PHPANELCO12A
History
#1
Updated by Ngoh Chee Onn about 1 year ago
- Assignee changed from Ngoh Chee Onn to Aldien Fadhil
#2
Updated by Ngoh Chee Onn 10 months ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Aldien Fadhil to Zahir Abd Latif
- % Done changed from 0 to 90
Hi Zahir,
We already provided the solution to customer to do the implementation. Now wait customer to confirm the issue resolved.
Root Cause:
All affected user created before the V20 implementation, which previously need assign hard token only trigger the ePin email, but after the V20 implementation, ePin email will be trigger during the user creation process. So, those existing created new user will no received the ePin
Alternative solutions:
1) Manually insert the impacted users data into the EMAIL_E_PIN database table and let the ePin batch job send out the latest ePin email to the users.
2) Manually trigger the reset password in the RCAS admin portal for all the impacted users.
#3
Updated by Zahir Abd Latif 10 months ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.