Support #13637
[SCP ID :##6777##] : Unable to Perform Fund Transfer Due To Transfer Limit
| Status: | Closed - End of life cycle | Start date: | August 29, 2023 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer tried to perform Duitnow transfer amount of RM21K to few times, but an Error code 121 (exceed limit) appeared.
User confirmed that his transfer limit is set to RM50 K daily, and he did not have any issue to do cash transfer with big amount previously.
Please help to further check on this issue.
Details are as follows:
Name : NIK AZLI BIN ABU ZAHAR
Nric : 700401045419
Tel No. : 60192626064
Time of transaction : 28/8/2023 (+-4:50-5.05pm)
History
#1
Updated by Lizahwati Basirun 10 months ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 0 to 90
Update by Hafiz on 19/9/2023:
From our investigation. we found error code 121 ( Unknown Error ) is returned from the power card. Please check this issue with the power card.
17:34:28,939 INFO [STDOUT] formatUniqueReferenceNoRPP : 20230828KFHOMYKL01002013701
17:34:28,939 INFO [STDOUT] m_sTransactionID : 202308280002013701
17:34:28,939 INFO [STDOUT] uniqRefNo : 20230828KFHOMYKL01002013701
17:34:28,939 INFO [STDOUT] RPPConstants.BANK_CODE_KFH : KFHOMYKL
17:34:28,939 INFO [STDOUT] RIM_NO : 65164
17:34:28,939 INFO [STDOUT] senderName : ********* ZAHAR
17:34:28,939 INFO [STDOUT] m_sRppIdType : ACCNO
17:34:28,939 INFO [STDOUT] p_sRppId : **066250
17:34:28,939 INFO [STDOUT] p_sAmount : 11000
17:34:28,939 INFO [STDOUT] p_sBankCode : MBBEMYKL
17:34:28,939 INFO [STDOUT] beneName : **********BU ZAH
17:34:28,939 INFO [STDOUT] recipientReference : transfer
17:34:28,939 INFO [STDOUT] otherPaymentDetails :
17:34:28,939 INFO [STDOUT] p_sResident : 0
17:34:28,939 INFO [STDOUT] extPaymentReference :
17:34:28,939 INFO [STDOUT] p_sFromAcctNoType : SVGS
17:34:29,449 INFO [STDOUT] resBean.getErrorCode() : 121
17:34:29,449 INFO [STDOUT] resBean.getErrorDesc() : Unknown Error
17:34:29,449 INFO [STDOUT] resBean.getAuditNumber() : 005148
17:34:29,449 INFO [STDOUT] -------end rppFundTransfer------
#2
Updated by Zahir Abd Latif 10 months ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.