Support #13657
[SCP ID :##6792##] : AGRONET BIZ : SESSION EXPIRED [ FF BAKTI ENTERPRISE] MY0971430
| Status: | Work Completed-End life cycle | Start date: | September 19, 2023 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Customer unable to create User as error show as session expired (as per attached video)
History
#1
Updated by Siti Balqis Othman 12 months ago
- Status changed from New - Begin Life Cycle to Pending UAT Deployment
- % Done changed from 0 to 100
Finding:
Issue session expired due to duplicate account number at bib account table. We are still try to finding the root cause of duplicate account.
Suggestion:
We can suggest to reassign the account via IBAM. The program, will delete the existing data in bib account and insert the account.
Permanent Resolution:
We will add a function to check on the duplicate account before inserting it to the database table.
#2
Updated by Siti Balqis Othman 8 months ago
- Status changed from Pending UAT Deployment to Code Review
#3
Updated by Siti Balqis Othman 8 months ago
- Status changed from Code Review to Development / Work In Progress
#4
Updated by Siti Balqis Othman 8 months ago
- Status changed from Development / Work In Progress to Work Completed-End life cycle
- Assignee changed from Siti Balqis Othman to Zahir Abd Latif
Using same patch as request ID 6790_BIB - Duplicate account number & session expired.
Migrated to PROD on 10/01/2024.
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