Support #13674
[SCP ID :##6808##] : RFI Crediting Window 5 03/10/2023 Credit Error
Status: | Closed - End of life cycle | Start date: | October 05, 2023 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Zahir Abd Latif | % Done: | 100% | |
Category: | MY IBG | Spent time: | - | |
Target version: | - |
Description
Hi,
Kindly attend below request:-
As spoken with Hafiz, our RFI crediting window 5 on 03/10/2023 having 3 transaction credit error.
Our user has manually credit to customer's account but they need the root cause for this issue.
Appreciate your team to investigate. attached is the server log and scheduler log (at SCP email).
History
#1 Updated by Lizahwati Basirun 10 months ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- % Done changed from 0 to 60
Update by Hafiz on 5/10/2023
Pending KFH to provide below:
Salam Shahrul,
Please provide us with below item
1) Transaction record from table IBG_RFI and IBG_CREDITING
2) ESB log file.
#2 Updated by Zahir Abd Latif 4 months ago
- Status changed from Development / Work In Progress to Closed - End of life cycle
- Assignee changed from Hafizudin MD to Zahir Abd Latif
- % Done changed from 60 to 100
Follow up issue in scp email, Oct 18, 2023 11:45 AM:-
No reposed and closed.