Support #13674

[SCP ID :##6808##] : RFI Crediting Window 5 03/10/2023 Credit Error

Added by Zahir Abd Latif 12 months ago. Updated 4 months ago.

Status:Closed - End of life cycleStart date:October 05, 2023
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:MY IBGSpent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

As spoken with Hafiz, our RFI crediting window 5 on 03/10/2023 having 3 transaction credit error.
Our user has manually credit to customer's account but they need the root cause for this issue.
Appreciate your team to investigate. attached is the server log and scheduler log (at SCP email).

History

#1 Updated by Lizahwati Basirun 10 months ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress
  • % Done changed from 0 to 60

Update by Hafiz on 5/10/2023

Pending KFH to provide below:

Salam Shahrul,

Please provide us with below item

1) Transaction record from table IBG_RFI and IBG_CREDITING
2) ESB log file.

#2 Updated by Zahir Abd Latif 4 months ago

  • Status changed from Development / Work In Progress to Closed - End of life cycle
  • Assignee changed from Hafizudin MD to Zahir Abd Latif
  • % Done changed from 60 to 100

Follow up issue in scp email, Oct 18, 2023 11:45 AM:-

No reposed and closed.

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