Support #1371

status IBG incorrect

Added by Lim Pek Keng over 12 years ago. Updated almost 11 years ago.

Status:Closed - End of life cycleStart date:December 30, 2011
Priority:HighDue date:
Assignee:Nor Shuhaida Subri% Done:

0%

Category:-Spent time:-
Target version:-

Description

Dear Penril / IT Team,

Appreciate to check why the transaction status revert incorrectly as below detail (this morning) as complaint by customers:

1) IB shows as Unsuccessful status, whereas its already captured & processed at IBG.

Channel Ref. No.: 0000254457
IBG Transaction No.: 013650
Date/Time: 2011-12-30 07:28:40
Batch No.: 5
Processed Date: 2011-12-30 07:53:09
Trace No.: 100003460015017
Amount : RM 1846.20

2) Transaction Successful and display in Transaction History, but not in KFH Online History.
Channel Ref. No.: 0000254501
IBG Transaction No.: 013668
Date/Time: 2011-12-30 08:43:14
Batch No.: -
Processed Date: -
Trace No.: -
Amount: RM455.00

History

#1 Updated by Tan Lee Yong almost 11 years ago

This one 2 years already. Does the issue resolved or dropped?

#2 Updated by Tan Lee Yong almost 11 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle

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