Support #1371
status IBG incorrect
Status: | Closed - End of life cycle | Start date: | December 30, 2011 | |
---|---|---|---|---|
Priority: | High | Due date: | ||
Assignee: | Nor Shuhaida Subri | % Done: | 0% | |
Category: | - | Spent time: | - | |
Target version: | - |
Description
Dear Penril / IT Team,
Appreciate to check why the transaction status revert incorrectly as below detail (this morning) as complaint by customers:
1) IB shows as Unsuccessful status, whereas its already captured & processed at IBG.
Channel Ref. No.: 0000254457
IBG Transaction No.: 013650
Date/Time: 2011-12-30 07:28:40
Batch No.: 5
Processed Date: 2011-12-30 07:53:09
Trace No.: 100003460015017
Amount : RM 1846.20
2) Transaction Successful and display in Transaction History, but not in KFH Online History.
Channel Ref. No.: 0000254501
IBG Transaction No.: 013668
Date/Time: 2011-12-30 08:43:14
Batch No.: -
Processed Date: -
Trace No.: -
Amount: RM455.00
History
#1 Updated by Tan Lee Yong almost 11 years ago
This one 2 years already. Does the issue resolved or dropped?
#2 Updated by Tan Lee Yong almost 11 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle