Support #13841
[SCP ID :##6921##] : Bill payment and prepaid payment auto reversed
| Status: | Work Completed-End life cycle | Start date: | January 16, 2024 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | MY RIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
We are having issue regarding bill payment and epay having their transaction auto reversed.
kindly assist to investigate and direct us on the log location needed.
History
#1
Updated by Lizahwati Basirun 8 months ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- Assignee changed from Hafizudin MD to Kar Chun Siew
- % Done changed from 0 to 50
#2
Updated by Lizahwati Basirun 7 months ago
- Status changed from Development / Work In Progress to Work Completed-End life cycle
- Assignee changed from Kar Chun Siew to Zahir Abd Latif
- % Done changed from 50 to 100
Update from Asraf on 29/1/2024.
Hi Kar Chun,
The issue is now solved, we can see the bill/prepaid payment is now successful after the service restart.
We will keep monitoring until end of this week for stability