Support #13913
[SCP ID :##6965##] : Issue Download Token Listing
| Status: | Closed - End of life cycle | Start date: | February 27, 2024 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Need your help to check for issue zero file after export Token Listing to excel format and blank screen after export to PDF.
Below for the screen capture :
SystemOut.log (745 KB)
server1_exception.log (5.74 KB)
server1_24acac2f_24.02.27_14.03.00.1394898799666112072812.txt 
(4.23 KB)
History
#1
Updated by Ngoh Chee Onn 7 months ago
- Assignee changed from Aldien Fadhil to binti Nazli Anuari Aina Najihah
#2
Updated by binti Nazli Anuari Aina Najihah 7 months ago
- Status changed from New - Begin Life Cycle to Pending Prod Deployment
- Assignee changed from binti Nazli Anuari Aina Najihah to Zahir Abd Latif
- % Done changed from 0 to 90
Root Cause:
- invalid character (:) in the header
- Times New Roman font is not available in the OS
Resolution:
- fix by removing the character (:)
- Add font extension jar
#3
Updated by Zahir Abd Latif 7 months ago
- Status changed from Pending Prod Deployment to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.