Support #13949
[SCP ID :##6993##] : WsQueryUserProfileDetails returns Read Timeout Error in Production
| Status: | Closed - End of life cycle | Start date: | March 25, 2024 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Please help to check WsQueryUserProfileDetails return Socket Timeout Error we have sent an request on 2024-03-22 08:42:57,198
[2024-03-22 08:42:57,198] [INFO] [c.m.u.RequestResponseLog] |getUserProfile|request|MYDNONCET13D|ID:648dcce5-4f4f-472d-85b7-656c46a098c5|{"adminId":"RCMS","adminPassword":"RCMSONL","userId":"MYDNONCET13D","companyId":"MYDNONCET","applicationId":"200"}
[2024-03-22 08:43:11,270] [ERROR] [c.m.u.CustomLog] {}
org.springframework.ws.client.WebServiceIOException: I/O error: Read timed out; nested exception is java.net.SocketTimeoutException: Read timed out
at org.springframework.ws.client.core.WebServiceTemplate.sendAndReceive(WebServiceTemplate.java:561)at org.springframework.ws.client.core.WebServiceTemplate.marshalSendAndReceive(WebServiceTemplate.java:390)at org.springframework.ws.client.core.WebServiceTemplate.marshalSendAndReceive(WebServiceTemplate.java:383)at org.springframework.ws.client.core.WebServiceTemplate.marshalSendAndReceive(WebServiceTemplate.java:373)at com.maybank2e.soap.client.RCASClient.getUserProfile(RCASClient.java:159)History
#1
Updated by binti Nazli Anuari Aina Najihah 5 months ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from binti Nazli Anuari Aina Najihah to Zahir Abd Latif
- % Done changed from 0 to 90
Requests made at 08:42:11, 08:42:24 and 08:42:31 did not reach RCAS web service. Suspect that the request was blocked by the web server due to high network traffic
#2
Updated by Zahir Abd Latif 5 months ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.