Support #14013
[SCP ID :##7037##] : 20240509/PROD/RCAS : Nur Nasuha - wrong username or password
| Status: | Closed - End of life cycle | Start date: | May 21, 2024 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Please assist to check on this issue. Email and logs as per attached.
"Other logs at SCP email"
History
#1
Updated by binti Nazli Anuari Aina Najihah 3 months ago
- Status changed from New - Begin Life Cycle to Investigation
- % Done changed from 0 to 50
#2
Updated by binti Nazli Anuari Aina Najihah 17 days ago
- Status changed from Investigation to Development / Work In Progress
According to the logs and spool provided, the HSM returned error response 01 – PIN verification failed
#3
Updated by binti Nazli Anuari Aina Najihah 17 days ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from binti Nazli Anuari Aina Najihah to Zahir Abd Latif
- % Done changed from 50 to 90
Advised to reset the password for user ID '00155709' and attempt to log in with the new password
#4
Updated by Zahir Abd Latif 15 days ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.