Support #14113
[SCP ID :##7102##] : RE: 20240802/SECURE2U/FORDECO SDN BHD - 03WLTQFLB
| Status: | Closed - End of life cycle | Start date: | August 12, 2024 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Subject : RE: 20240802/SECURE2U/FORDECO SDN BHD - 03WLTQFLB
Attachments(1)
REQUEST TYPE
QUERY
SYSTEM
SECURE2U
SEVERITY
HIGH
MODULE / PRODUCT / COMPONENT
DOMESTIC PAYMENT
CUSTOMER NAME
FORDECO SDN BHD
CORP ID
MYFORDECO
USER ID AFFECTED (if any)
MYFORDECO9A
PROBLEM DESCRIPTION
Kindly assists to check on why user MYFORDECO9A encountered below error when tried to approve the transactions through M2E apps. Get error “54”Value date on 03/07 - 05/07
Date & time to approve payment: 03.07.24 at 11.30am
Logs.txt 
(167 KB)
History
#1
Updated by binti Nazli Anuari Aina Najihah 28 days ago
- Status changed from New - Begin Life Cycle to Investigation
- % Done changed from 0 to 50
Previously got pin length error since pinLength should be between 8-16. HSM returned response code 54.
User retry the action but the issue still persist
#2
Updated by binti Nazli Anuari Aina Najihah 17 days ago
- Status changed from Investigation to Development / Work In Progress
Customer reset password and retry, issue persists. Asked for logs during the attempt
#3
Updated by binti Nazli Anuari Aina Najihah 17 days ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from binti Nazli Anuari Aina Najihah to Zahir Abd Latif
- % Done changed from 50 to 90
Saadah suspected client key in apps PIN (which is designed as 6 digit) during transaction approval.
During transaction approval, Client supposed to key in their M2E login id and password (8-16 char).
#4
Updated by Zahir Abd Latif 15 days ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 90 to 100
Issue closed in SCP.