Support #14124

[SCP ID :##7113##] : RCAS Admin User Inquiry Error ServletException

Added by Zahir Abd Latif about 1 month ago. Updated 29 days ago.

Status:Work Completed-End life cycleStart date:August 19, 2024
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

90%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:-

RCAS Admin User Inquiry Error ServletException

RCAS Log.zip (2.02 MB) Zahir Abd Latif, August 19, 2024 14:51

History

#1 Updated by binti Nazli Anuari Aina Najihah 29 days ago

  • Status changed from New - Begin Life Cycle to Work Completed-End life cycle
  • % Done changed from 0 to 90

Root Cause :
The external user was given admin access to the RCAS Admin portal (app id - 100) causing ambiguity in user data resulting error since the admin data does not exist

Solution :
- Delete the admin access 100 for the user
- SSO should not be sending access to the admin portal for external users since it is for RCAS admin users

#2 Updated by binti Nazli Anuari Aina Najihah 29 days ago

  • Assignee changed from binti Nazli Anuari Aina Najihah to Zahir Abd Latif

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