Support #14169
[SCP ID :##7132##] : account locked despite never attempt login with wrong password
| Status: | Investigation | Start date: | September 03, 2024 | ||
|---|---|---|---|---|---|
| Priority: | Normal | Due date: | |||
| Assignee: |  Siti Balqis Othman | % Done: | 10% | ||
| Category: | RIB | Spent time: | - | ||
| Target version: | - |
Description
Hi,
Kindly attend below request:-
Sharing with you the list of customers complaint that their account was locked despite never attempt login with wrong password.
Seek your urgent action to check on this matter.
Ticket ID
FullName
IDNo
ConstitutionCode
MobileNo1
HomeNo
Product
Type of Incident
Sub Incident II
MY1226259
NOR FAEZAH BINTI AHMAD
870718065284
I
601112900186
Internet banking
Retail Internet Banking
Account Locked
MY1226261
SYAIFUL
C7471373
M
0143101594
Internet banking
Retail Internet Banking
Account Locked
MY1226266
TUAN ROKIAH BINTI TUAN MAT
740209035508
I
60179526243
Internet banking
Retail Internet Banking
Account Locked
MY1226270
FAIZ BIN JAMIL
881026775019
I
60122787874
Internet banking
Retail Internet Banking
Account Locked
MY1226272
MOHAMMAD AZREEN BIN MAT JEMIN
950525035011
I
60182300233
Internet banking
Retail Internet Banking
Account Locked
MY1226274
NUR ALIA FARHANA BINTI ABDUL AZIZ
950403036366
I
60189763635
Internet banking
Retail Internet Banking
Account Locked
MY1226278
KHAIROL ANAM BIN BASAR
740101088149
I
60122935991
Internet banking
Retail Internet Banking
Account Locked
MY1226279
NUR ZAITI BINTI MOHAMED BAZIN
740317086118
I
60175489987
Internet banking
Retail Internet Banking
Account Locked
MY1226283
MUHAMMAD HANIF BIN ELVI ROSLE
941107045191
I
601123811596
Internet banking
Retail Internet Banking
Account Locked
MY1226284
DYANA BINTI FLORIAN
990921126042
I
60139874190
Internet banking
Retail Internet Banking
Account Locked
MY1226291
MOHD ARIFIN BIN HARUN
810725115265
I
60169300380
Internet banking
Retail Internet Banking
Account Locked
MY1226294
MUHAMMAD HANIF BIN ELVI ROSLE
941107045191
I
601123811596
Internet banking
Retail Internet Banking
Account Locked
MY1226296
MOHD NUR MIRWAN BIN BADLI SHAH
930305065157
I
60148406052
Internet banking
Retail Internet Banking
Account Locked
MY1226298
NUR ARIFF BIN AFENDI
940922065813
I
60199801447
Internet banking
Retail Internet Banking
Account Locked
MY1226299
REBECCA JARA ANAK LABONG
960907135092
I
60137386295
Internet banking
Retail Internet Banking
Account Locked
MY1226300
EMILIA BINTI HAINI
861013125254
I
60145714626
Internet banking
Retail Internet Banking
Account Locked
MY1226301
SAIFULHISAM BIN RIFIN
920125115867
I
60139379862
Internet banking
Retail Internet Banking
Account Locked
MY1226302
NIZAM BIN MOHAMED
790122065689
I
60129870805
Internet banking
Retail Internet Banking
Account Locked
MY1226303
NORHANIDA BINTI ABD RASHID
840525115620
I
601137518331
Internet banking
Retail Internet Banking
Account Locked
MY1226304
MUHAMAD FAEZ BIN MOHD YUSOF
941006036149
I
60179504881
Internet banking
Retail Internet Banking
Account Locked
MY1226305
NORKHADIJAH BINTI MOHD SA'AT
830317016290
I
601133575676
Internet banking
Retail Internet Banking
Account Locked
History
#1
Updated by Siti Balqis Othman 15 days ago
- Status changed from New - Begin Life Cycle to Investigation
- % Done changed from 0 to 10
Provide the SQL script to ITD, to retrieve the customer user activity.