Follow Up #1642
Prod Issue: User Unable to Log In (Invalid OTP)
| Status: | Closed - End of life cycle | Start date: | September 14, 2012 | ||
|---|---|---|---|---|---|
| Priority: | Normal | Due date: | |||
| Assignee: | % Done: | 50% | |||
| Category: | - | Spent time: | - | ||
| Target version: | - |
Description
INFO
user: YONGCO1A
name: Sim Siew Kheng
user Status: Active
Organization: Yong & Co Advocates
Secure Pass Serial No: 1425267191
Problem:
Always throw invalid OTP upon login (Error 31)
Might be caused by faulty token
Known Action Taken:
Reset Token from CAS System
Suggested Solution:
Revoke and Reassign Token
Result:
Pending for helpdesk to test
History
#1
Updated by Tan Lee Yong almost 10 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Closed since it is too old without update