Bug #1799
IE000114SP : LIVE - Unable to Register to AGRONet (Req ID#113)
| Status: | Dropped-End of life cycle | Start date: | November 27, 2012 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | November 27, 2012 | |
| Assignee: |  Norhaidah Md Dasuki | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
User unable to register to AGRONet eventhough user's Account Status, Operation Mode and ATM Card does not have any issue or problem.
System shows error message: "Transaction is declined. Please contact branch of account".
Below is User details:-
CIF: 350139310
Name: Zatiffi Ab Malik
Account No.: 2007581000005080
ATM Card No.: 5893730013303145
CIF: 230095689
Name: Noraliza Binti Zakaria
Account No.: 2007581000005072
ATM Card No.: 5893730013303137
History
#1
Updated by Almasi Moein almost 12 years ago
- Assignee changed from Almasi Moein to Anonymous
lee lee,
as i have informed you yesterday noon, please provide the log files.
(p/s: i am aware you have informed the right team to get log file, just for sake of tracking update redmine).
#2 Updated by Anonymous almost 12 years ago
- Assignee changed from Anonymous to Norhaidah Md Dasuki
Haida, this morning, l attended the DR meeting and checked with Halimah about the status for this case on the log file, then she informed that herself and the branch also not sure when is the problem occured and she had informed the branch to get the customer try to register again, if the problem still persist, then she will inform accordingly following the production process. l guess you need to use the production process (l guess- support plus) to reply accordingly to Agrobank.
#3
Updated by Norhaidah Md Dasuki almost 12 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Send email via supportplus to User to get error log as required. Keep the issue as on hold until further notice.
#4
Updated by Norhaidah Md Dasuki almost 12 years ago
- File SystemOut_12.11.18_23.00.03_-_APPSERVER1-SVR1.log added
- Status changed from Pending Customer Feedback to Development / Work In Progress
- Assignee changed from Norhaidah Md Dasuki to Almasi Moein
Hi Moien,
Attached is the Log Files as per requested.
#5
Updated by Norhaidah Md Dasuki almost 12 years ago
#6
Updated by Norhaidah Md Dasuki almost 12 years ago
#7
Updated by Norhaidah Md Dasuki almost 12 years ago
#8
Updated by Almasi Moein almost 12 years ago
- Assignee changed from Almasi Moein to Norhaidah Md Dasuki
there is no information regarding the two mentioned users in all the attached log files! please get the right log file based on the right date and time of occurrence of the issue.
p/s: you can search for CIF no or account no or ATM card no inside the log files to see if there is any information there.
#9
Updated by Norhaidah Md Dasuki almost 12 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
Informed User by SupportPlus to get the right log file based on the right date and time of occurrence of the issue.
#10
Updated by Norhaidah Md Dasuki almost 12 years ago
- Status changed from Pending Customer Feedback to Dropped-End of life cycle
- % Done changed from 0 to 100
Updated by User (RuzaimaH)
Recommend to close. Confirmed by branch, husband has switch ATM Card with her wife. No issue.