Support #3453
SCP ID# 708 : Session Timeout on step 1 for transaction SKN/LLG
| Status: | Closed - End of life cycle | Start date: | August 21, 2013 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | % Done: | 100% | ||
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Reported by Wahyu
Please check for this production issue :
there's warning Session Timeout when submit for transaction SKN/LLG on step 1.
Screen Capture attach.
History
#1
Updated by Ahmad Hazri about 11 years ago
- File SKN-LLG transaction session timeout.docx added
#2
Updated by Ahmad Hazri about 11 years ago
Hi Gabby
Please update on this issue
#3
Updated by Rayvandy Gabbytian about 11 years ago
Hi Ateh,
Currently production APP server 172.17.21.39 & 172.17.21.40 have been updated with new credentials, thus vendor does not have access to it for now. Might need IT to raise ticket to helpdesk.
Please ask Wahyu to send the log file to us. I think that will be easier. Path of log file is
172.17.21.39 : /usr/IBM/WebSphere/AppServer/profiles/AppSrv01/logs/member1
172.17.21.40 : /usr/IBM/WebSphere/AppServer/profiles/AppSrv01/logs/member2
#4
Updated by Rayvandy Gabbytian about 11 years ago
Bang Ateh,
The issue is because 1 column is missing in interbank table. Ask It to perform this query in PROD:
ALTER TABLE DBO.IB_BANCNET_LIST ADD COLUMN SKN_TOP_TEN VARCHAR;
Thanks.
#5
Updated by Ahmad Hazri about 11 years ago
Thanks for the update Gabby
#6
Updated by Rayvandy Gabbytian about 11 years ago
- File Perform DB Script to fix SKN RTGS Session TimeOut.JPG added
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Rayvandy Gabbytian to Ahmad Hazri
- Priority changed from High to Normal
Hi Ateh,
Wahyu asked me to perform the script in production. Script has been performed and now pending for user feedback. Attached is the screenshot when I performed the script.
So, I assign this task to you back and pending for customer feedback. Kindly close it after user gives positive feedback.
Thanks.
#7
Updated by Ahmad Hazri about 11 years ago
Thanks
#8
Updated by Norhaidah Md Dasuki almost 11 years ago
- Subject changed from Session Timeout on step 1 for transaction SKN/LLG (SCP ID : 708 ) to SCP ID# 708 : Session Timeout on step 1 for transaction SKN/LLG
#9
Updated by Rayvandy Gabbytian over 10 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100