Support #3572
SCP ID# 881 : [HD00014428] - Failure on KFHOnline Registration
| Status: | Closed - End of life cycle | Start date: | September 05, 2013 | |
|---|---|---|---|---|
| Priority: | Urgent | Due date: | ||
| Assignee: |  Norhaidah Md Dasuki | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Reported by Norsurianie
Dear IT Team,
Forwarded email refers.
Since 3.9.13, we have received total 4 complaints from Contact Centre regarding:
a) Failure on activation for KFHOnline Users as edit function is not available
b) Customer failed to perform login even the user status shown as "Normal" in BVMC
c) Customer encountered "Session Expired" page when performing login
d) Customer was prompted message "Insufficient Permission" when performing login
Please refer to issue log attached for further details.
Seek your assistance to look into this issue immediately.
Please do let me know if you need further reports or details for your investigation.
History
#1
Updated by Nor Shuhaida Subri about 11 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
i need all log file date from 3 to 6-sept from:-
kfhib03
/opt/BV1TO1/var/log
/opt/BV1TO1/JBoss/server/bv_framework0/nohup.out
/opt/BV1TO1/JBoss/server/bv_framework1/nohup.out
kfhib04
/opt/BV1TO1/var/log
/opt/BV1TO1/JBoss/server/bv_framework2/nohup.out
/opt/BV1TO1/JBoss/server/bv_framework3/nohup.out
#2
Updated by Norhaidah Md Dasuki almost 11 years ago
- Subject changed from Fw: Urgent - Prod Issue: HD00014428 - Failure on KFHOnline Registration ( SCP ID : 881) to SCP ID# 881 : [HD00014428] - Failure on KFHOnline Registration
- Priority changed from High to Urgent
#3
Updated by Norhaidah Md Dasuki almost 11 years ago
- Status changed from Development / Work In Progress to Closed - End of life cycle
- Assignee changed from Nor Shuhaida Subri to Norhaidah Md Dasuki
- % Done changed from 0 to 100
Based on investigation by Shuhaida:
All the customers that have problem loging in, have empty data in table bv_ep_uprof_srv.
This table save the template id of each user.
I suspect this is the main reason why they can't login to cib.
I have also simulate in development. It return the same result.
As temporary solution we will give the script to manually add the missing data.
The server app1 and app2 need to be restarted after the implementation.
norsurianie supatdy Sep 11, 2013 11:50 AM
To investigate as per last modification on below files are from Pixa:
File effected :-
1. IBRegisterMobileNoAction.java
2. IBRegisterMobileNoServices.java
3. IBRegisterDetailsAction.java
4. IBRegisterDetailsServices.java
#Issue closed since already been identified this issue caused by other channel and Customer has forward to respective channel