Support #3618
SCP ID# 1102 : User ID eCustody Blocked
| Status: | Closed - End of life cycle | Start date: | September 25, 2013 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | % Done: | 100% | ||
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Issue: User can't be created in custody because the status is new.
Root cause:
- customer only assigned to custody application, thus no other channel app that can make it active via FTL process.
- customer is hard-deleted from custody database with status NEW in CAS, thus leaving CAS unable to re-grant user access to custody back.
Workaround:
- create the user manually in custody database or
- changes status as ACTIVE in cas database or
- delete the user record in CAS database
History
Updated by William Gozali Tan 
#2
Updated by Norhaidah Md Dasuki almost 11 years ago
- Subject changed from User ID eCustody Blocked (SCP ID : 1102) to SCP ID# 1102 : User ID eCustody Blocked
#3
Updated by Vincent Devethas almost 11 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- % Done changed from 0 to 100
Similar issue of SCP ID# 777 : eCustody Duplicate User
No fixes for this issue. Provided some workaround to handle this case.
- Delete the duplicated users and re-create new users.