Support #4018
SCP ID# 1763 : eCustody Pin Mailer - CAS
| Status: | Closed - End of life cycle | Start date: | December 18, 2013 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | % Done: | 0% | ||
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Hi Gabby/Penril Support,
Can you assist to check why the id not appear at pin mailer system. Attached details for the user impacted.
History
#1
Updated by Rayvandy Gabbytian almost 11 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
- % Done changed from 0 to 100
Already replied to fauzan to follow as per suggested:
1. For this case e_autosend_indi has been set to batch. Need to change the value to P. To achieve this, admin must approve all the batch authorisation inside CAS System, in order to send them to PIN Mailer.
2. OR go to customer enquiry > change notification mode > Batch Pin Mailer/letter. System will change the value to P (Don’t get confused with the word ‘batch’)
3. Other way is simply create a new user with the option Pin Mailer (P) chosen, instead of B (Batch).
#2
Updated by Rayvandy Gabbytian almost 11 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- % Done changed from 100 to 0
#3
Updated by William Gozali Tan over 10 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Sulitions provided but no feedback from customer. case closed