Support #4025

SCP ID# 1766 : Unable to Approve User (reset password via pin mailer)

Added by William Gozali Tan almost 11 years ago. Updated over 10 years ago.

Status:Closed - End of life cycleStart date:December 18, 2013
Priority:NormalDue date:
Assignee:Yap Kah Yan% Done:

0%

Category:-Spent time:-
Target version:-

Description

Based on the cas.log, RCAS return 6 which is user not found during approve. You may see on below :

2013-12-17 15:34:53,953 DEBUG com.ebworx.dtb.host.cas.CASServiceCore (?:?) - CASMessage parse message: <msg><msgHeader><responseCode>6</responseCode></msgHeader><msgBody/></msg>
2013-12-17 15:34:54,009 INFO com.ebworx.dtb.host.cas.CASServiceCore (?:?) - CAS_RESULT [generatePassword] : [MYFLYFLY2D,MYFLYFLY] = 6

Please double check with RCAS for this.

Thanks & Regards,

MBB RCMS Support

History

#1 Updated by William Gozali Tan almost 11 years ago

  • Assignee changed from Hartanto Boby to Yap Kah Yan

#2 Updated by Yap Kah Yan almost 11 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

Checked in DB, record is there.
Pending for war file to do code compare.

#3 Updated by Yap Kah Yan almost 11 years ago

For quick fix, updated the user with -dummy, then recreate the user.
Still not able to approve.
Already compare with the source code. No issue.
Pending for Maybank to restart the server and retest

#4 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 10 years ago

Updated by Naza

Dear all,

We already restart both rcas and rcas scheduler during our DR Simulation.
Now BBO manage to approve the request.

Regards
Naza AMS

#5 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 10 years ago

  • Status changed from Development / Work In Progress to Closed - End of life cycle

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