Support #4025
SCP ID# 1766 : Unable to Approve User (reset password via pin mailer)
Status: | Closed - End of life cycle | Start date: | December 18, 2013 | |
---|---|---|---|---|
Priority: | Normal | Due date: | ||
Assignee: | Yap Kah Yan | % Done: | 0% | |
Category: | - | Spent time: | - | |
Target version: | - |
Description
Based on the cas.log, RCAS return 6 which is user not found during approve. You may see on below :
2013-12-17 15:34:53,953 DEBUG com.ebworx.dtb.host.cas.CASServiceCore (?:?) - CASMessage parse message: <msg><msgHeader><responseCode>6</responseCode></msgHeader><msgBody/></msg>
2013-12-17 15:34:54,009 INFO com.ebworx.dtb.host.cas.CASServiceCore (?:?) - CAS_RESULT [generatePassword] : [MYFLYFLY2D,MYFLYFLY] = 6
Please double check with RCAS for this.
Thanks & Regards,
MBB RCMS Support
History
#1 Updated by William Gozali Tan almost 11 years ago
- Assignee changed from Hartanto Boby to Yap Kah Yan
#2 Updated by Yap Kah Yan almost 11 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Checked in DB, record is there.
Pending for war file to do code compare.
#3 Updated by Yap Kah Yan almost 11 years ago
For quick fix, updated the user with -dummy, then recreate the user.
Still not able to approve.
Already compare with the source code. No issue.
Pending for Maybank to restart the server and retest
#4 Updated by Ahmad Hazri over 10 years ago
Updated by Naza
Dear all, We already restart both rcas and rcas scheduler during our DR Simulation. Now BBO manage to approve the request. Regards Naza AMS
#5 Updated by Ahmad Hazri over 10 years ago
- Status changed from Development / Work In Progress to Closed - End of life cycle