Support #4055

Avatar?id=1733&size=50

[SCP ID : 1869] - JOOYEE/Unable to Activate Token/00GIE4FQP

Added by Ahmad Hazri over 10 years ago. Updated over 10 years ago.

Status:Closed - End of life cycleStart date:December 26, 2013
Priority:HighDue date:
Assignee:Avatar?id=1733&size=14Ahmad Hazri % Done:

0%

Category:-Spent time:-
Target version:-

Description

Reported by Zaireen

Customer unable to activate token:

Company: JOO YEE & COMPANY PTE LTD
Corporate ID: JOOYEE
User ID: JOOYEE12D
Description of problem: Customer unable to activate the token for first-time login (within 30 days of validity). Token Serial No: 2688584452.Error: Token Registration Fail
Date perform/date encounter error: 26.12.2013
Account No. / etc : -
Error screenshot / etc : as attached

select1.xls - Tb_am_user (6 KB) Zayani Zakaria, December 31, 2013 16:44

select2.xls - Tb_am_user_ext (6 KB) Zayani Zakaria, December 31, 2013 16:44

select3.xls - tb_am_user and tb_am_vasco (6.5 KB) Zayani Zakaria, December 31, 2013 16:44

History

#1 Updated by Tan Lee Yong over 10 years ago

I found this trace in the file "SystemOut_13.12.26_17.30.18.log". Please find out what the response code 6 meant? And what might caused this? Plus has this token being bind to this user "JOOYEE12D"?

[12/26/13 16:36:54:470 MYT] 0000003f SystemOut O invoke=wsSelfRegisterVASCOToken
[12/26/13 16:36:54:470 MYT] 0000003f SystemOut O Validate field=adminId, value=RCMS, do validate=true
[12/26/13 16:36:54:471 MYT] 0000003f SystemOut O Validate field=adminPassword, value=RCMSONL, do validate=true
[12/26/13 16:36:54:471 MYT] 0000003f SystemOut O Validate field=tokenSerialNumber, value=2688584452, do validate=true
[12/26/13 16:36:54:471 MYT] 0000003f SystemOut O Validate field=userId, value=JOOYEE12D, do validate=true
[12/26/13 16:36:54:472 MYT] 0000003f SystemOut O Validate field=companyId, value=JOOYEE, do validate=true
[12/26/13 16:36:54:472 MYT] 0000003f SystemOut O Validate field=tokenOTP, value=862628, do validate=true
[12/26/13 16:36:54:472 MYT] 0000003f SystemOut O Validate field=applicationId, value=200, do validate=true
[12/26/13 16:36:54:472 MYT] 0000003f SystemOut O validation done.
[12/26/13 16:36:54:473 MYT] 0000003f SystemOut O Not a special user
[12/26/13 16:36:54:473 MYT] 0000003f SystemOut O getSelfRegisterVASCOToken
[12/26/13 16:36:54:521 MYT] 0000003f SystemOut O <msg><msgHeader><responseCode>6</responseCode></msgHeader><msgBody/></msg>
[12/26/13 16:36:54:521 MYT] 0000003f SystemOut O <msg><msgHeader><responseCode>6</responseCode></msgHeader><msgBody/></msg>

#2 Updated by Tan Lee Yong over 10 years ago

The error code 6 meant User not found. First, please check does the user "JOOYEE12D" existed in the company "JOOYEE" for SG Provider. If the user existed, does the token with serial number "2688584452" already assigned to the company "JOOYEE" and also assigned to the user "JOOYEE12D"?

#3 Updated by Zayani Zakaria over 10 years ago

Hi All,

This if what I finding in database production.

Error Code 6 is User Alias Not Found

Query 1 : select * from tb_am_user where u_user_alias = 'JOOYEE12D'
Result : Have user

Query 2 : select * from tb_am_user u, tb_am_vasco t where u.U_USER_ALIAS = 'JOOYEE12D'
and u.SECONDARY_ID ='JOOYEE' and t.V_SERIAL_NO = '2688584452'
Result : Have Result

Query 3 : select * from tb_am_vasco where v_serial_no = '2688584452'
Result
Result : Still not binding to this user JOOYEE12D.

#4 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 10 years ago

  • Subject changed from [SCP ID : 1869] - 20131226/Prod/RCMS/SG/Error/JOOYEE/Unable to Activate Token/00GIE4FQP to [SCP ID : 1869] - JOOYEE/Unable to Activate Token/00GIE4FQP

#5 Updated by Zayani Zakaria over 10 years ago

Update today : Query result at attachment.

Query 1 : select * from tb_am_user where u_user_alias = 'JOOYEE12D';

Query 2 : select * from tb_am_user_ext where e_user_alias = 'JOOYEE12D';

Query 3 : select * from tb_am_user u, tb_am_vasco t where u.U_USER_ALIAS = 'JOOYEE12D' and u.SECONDARY_ID ='JOOYEE' and t.V_SERIAL_NO = '2688584452';

#6 Updated by Zayani Zakaria over 10 years ago

  • Assignee changed from Zayani Zakaria to Hartanto Boby

#7 Updated by Hartanto Boby over 10 years ago

  • Status changed from New - Begin Life Cycle to Pending Customer Feedback

The token is not assigned to the user. Need to assign the token to the user first then only can perform this task

#8 Updated by Hartanto Boby over 10 years ago

  • Assignee changed from Hartanto Boby to Ahmad Hazri

#9 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 10 years ago

Boby

Please copy the error thrown in the log stated that the token not yet assigned to the user. This for our ref.

#10 Updated by Hartanto Boby over 10 years ago

Ateh,

RCAS returned 6 is because of that. I will fix the source code to return correct error code

#11 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 10 years ago

Noted and thanks Boby

#12 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 10 years ago

Sent notification to customer for closure

#13 Avatar?id=1733&size=24 Updated by Ahmad Hazri over 10 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle

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