Change #4057

Avatar?id=1733&size=50

[SCP ID : 1875] - IBG Transaction Rejected - Escrow Account

Added by Ahmad Hazri over 10 years ago. Updated about 10 years ago.

Status:Closed - End of life cycleStart date:December 31, 2013
Priority:NormalDue date:
Assignee:Vincent Devethas% Done:

0%

Category:-Spent time:-
Target version:-

Description

Reported by Surienie

IBG Transaction Rejected 
Root Caused: 
        Issue investigated by ITD team and noted it is due to IBG program check and do not allow transaction to go through for account status =  "restricted".
Action Taken: 
        a.  For interim solution, user to perform Tag/Untag for identified escrow account - action by Chooi and Zila 
              List of account as per chooi's email below
b.  For long term solution - Chooi/ITD to raise request for program modification to allow transaction for account with "restricted" access. 
              ITD will raise log to PENRIL for rectification. 
Please take note that this may impact non escrow account with the same status, user to provide confirmation.  Action by Chooi.

History

#1 Avatar?id=1733&size=24 Updated by Ahmad Hazri about 10 years ago

  • Status changed from New - Begin Life Cycle to Closed - End of life cycle

Required CR.
No responsed on from KFH.
Case closed (Apr 2)

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