Support #4090
BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##33812##] : Username or password or security confirm pin is invalid
| Status: | Closed - End of life cycle | Start date: | January 20, 2014 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Norhaidah Md Dasuki | % Done: | 100% | |
| Category: | - | Spent time: | 1.00 hour | |
| Target version: | - |
Description
Reported by ruzaimah
username or password or security confirm pin is invalid
They never make any changes for their ID or password.
History
#1
Updated by Ahmad Hazri over 10 years ago
Refer to log \\10.6.6.20\Production_logs\logs\IBAPPSVR2\bib
#2
Updated by Ahmad Hazri over 10 years ago
Customer login as a role: approver.
Approval ID receive error message for first and second time approve and when click at authorization list , Approver will be auto logged out from system.
Customer do IBG transaction but pending and got error massage = ?.en.general.default?.
Company details:
Company Name: MOBILITYONE SDN BHD
Business Reg. No.: 01637T
Username: Faizulazha78
Full Name: Faizulazha Ariffin
Mobile No: 60162632636
Role: Approver
User Status: ACTIVE
Transaction details:
1. Company Name : MOBILITYONE SDN BHD
2. Initiated By : WinNee
3. Approved By : Faizulazha78
4. Transaction ID : 20131223000000000427
5. Transaction Types : New Interbank Transfer
6. Transaction Description -
7. Transaction From Account No : 1007021000061240
8. Transaction To Account No : 514356710614
9. Amount : 50,000.00
10. Transaction Date : 23/12/2013 13:11:57
11. Effective Date : 23/12/2013 13:11:57
12. Transaction Status Pending
13. Host Error Reason : ?.en.general.default?.
14. Beneficiary Bank Name : Maybank
15. Beneficiary Name : MOBILITYONE SDN BHD
#3
Updated by Ahmad Hazri over 10 years ago
After migration, customer got error username or password or security confirm pin is invalid
#4
Updated by Norhaidah Md Dasuki over 10 years ago
- Subject changed from [SCP ID : 1937] - FW: [Request ID :##33812##] : PILOT BIB : username or password or security confirm pin is invalid to BIB_Pilot : [SCP ID : 1937] - FW: [Request ID :##33812##] : Username or password or security confirm pin is invalid
#5
Updated by Norhaidah Md Dasuki over 10 years ago
- Project changed from Agrobank Support to BIB
#6
Updated by Wijaya Kartono over 10 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
- Assignee changed from Wijaya Kartono to Norhaidah Md Dasuki
- % Done changed from 0 to 100
Root cause: Password expired for particular user
Solution: Password expire status set to false, so the password will not expire
Fixed,tested on SIT and migrated successfully.
#7
Updated by Norhaidah Md Dasuki over 10 years ago
Migrated to production on 22/1/2014.
#8
Updated by Norhaidah Md Dasuki over 10 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle