Support #4168
[Request ID :##2042##] : Unable to delete SI via KFH Online | MAZNI ALIAA BINTI MAZLAN
| Status: | Work Completed-End life cycle | Start date: | February 25, 2014 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Nor Shuhaida Subri | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Please attend below user query
Customer unable to delete SI via KFH Online. System been logout once she click button "Delete".
Name : MAZNI ALIAA BINTI MAZLAN Contact No : 0133604493 @ ext 0591 I/C No : 900316145964 A/C No : 002103009127
History
#1
Updated by Nor Shuhaida Subri over 10 years ago
- Status changed from New - Begin Life Cycle to Work Completed-End life cycle
Confirm with customer to manually delete the SI from database.
User return:-
Have confirmed with customer that the details of the SI transaction are correct and she agreed to delete this particular SI transaction.
Furthermore, please revert the reason why customer unable to perform deletion via KFHOnline.
We provide them the script as above:-
This is script to manually delete the SI
Please run this script under production BVUSERPRD schema
select * from ib_si where trnx_id like '%0000937546';
UPDATE ib_si SET delete_indicator='0' where trnx_id like '%0000937546';
commit;