Support #4188
[Request ID :##2063##] : RFI CREDITING PROCESS W1 - Containts 1 Trx having Credit Error Status
| Status: | Work Completed-End life cycle | Start date: | March 03, 2014 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Hafizudin MD | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Please attend below user request
Noticed that for RFI W1 Crediting today, there was 1 unsuccessful transactions (RM11,000.00 ) failed to credit to acc# 003102002373 due to "Credit Error" status with reason "Unable to locate profile". Further more, based on email notification for OFI W3, this transaction was not return to MyClear. Appended below the doc for your reference and seek your immediate action to further check on the root cause.
History
#1
Updated by Vincent Devethas over 10 years ago
- Assignee changed from Nor Shuhaida Subri to Hafizudin MD
#2
Updated by Ahmad Hazri over 10 years ago
- File ibg_030314.xls added
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
#3
Updated by Ahmad Hazri over 10 years ago
Recurring issue reported by Chooi So Fun
Chronology:
1st: 03/03/2014
2nd: 20/03/2014
3rd: 31/03/2014
The last successful crediting was on 04/02/2014.#4
Updated by Ahmad Hazri over 10 years ago
- File IBGReceivingTransactionEnquiry_20140320(2).xlsx added
- File IBGReceivingTransactionEnquiry_20140331(1).xlsx added
- File IBG RFI - 003102002373 - Details Trx.xlsx added
#5
Updated by Hafizudin MD over 10 years ago
found the problem because Phoenix return detailList size = 0.
if this account is joint account. the detailList size should be more than 1..
if single account detailList size = 1
#6
Updated by Ahmad Hazri over 10 years ago
Hafizudin MD wrote:
found the problem because Phoenix return detailList size = 0.
if this account is joint account. the detailList size should be more than 1..
if single account detailList size = 1
0 = means?
#7
Updated by Hafizudin MD over 10 years ago
0 means Phoenix return no account found - it not single acc or joint acc..
#8
Updated by Hafizudin MD over 10 years ago
- Status changed from Pending Customer Feedback to Work Completed-End life cycle
- % Done changed from 0 to 100
fixed..
IT update/add record for problem account at table GB_MAP_ACCT_REL.