Support #4229
SCP ID # 2087 : RIB - Production issue : Failed IBRegisterLinkAccountServices on FTL
| Status: | Work Completed-End life cycle | Start date: | March 19, 2014 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | March 19, 2014 | |
| Assignee: |  Zahir Abd Latif | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Dear Penril Team,
Need help for this production issue
Failed when try to do link account on First Time Login.
Refer to attachment for the error log of the issue
History
#1
Updated by Rayvandy Gabbytian over 10 years ago
- Due date set to March 19, 2014
- Assignee changed from Rayvandy Gabbytian to Ngoh Chee Ping
Hi Chee Ping, kindly look into the issue based on attached log file. Thanks.
#2
Updated by Ngoh Chee Ping over 10 years ago
- Assignee changed from Ngoh Chee Ping to Rayvandy Gabbytian
Gabby, can you check with host what AccountCcy return to IB for the accountList transaction? This problem happen because our side not able to get the Currency using the AccountCcy value returned from host.
#3
Updated by Tan Lee Yong over 10 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Hi Gabby, please always get the logs file ready for all issues.
#4
Updated by Rayvandy Gabbytian over 10 years ago
Mr. Tan,
The log file has already been attached since admin had created this task.
Chee Ping,
I guess this issue caused by CNY currency is not registered at MSS. Back office tried to register the currency in MSS but always fails due to slowness.
#5
Updated by Zahir Abd Latif almost 10 years ago
- Status changed from Development / Work In Progress to Work Completed-End life cycle
- Assignee changed from Rayvandy Gabbytian to Zahir Abd Latif
This case is closed on July 3, 2014 due to no response from customer since March 19th 2014.