Bug #4271
SCP ID # 2131 : Mobile Top-up --session time out
| Status: | Closed - End of life cycle | Start date: | March 27, 2014 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | March 27, 2014 | |
| Assignee: |  Zahir Abd Latif | % Done: | 0% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Tolong bantu cek, user dibawah ini tidak dapat transaksi mobile top-up dan transfer.
Customer complain:
When I do mobile reload..then simpati...then TAC required...then it says "sessions expired".....so I cannot pay and top up my card
Error message : session time out (setelah input TAC)
User-ID : ray91252
History
#1
Updated by Rayvandy Gabbytian over 10 years ago
- Due date set to March 27, 2014
- Assignee changed from Rayvandy Gabbytian to Ngoh Chee Ping
Dear Chee Ping,
Kindly look into this issue. Is it possible to scan the code without seeing the log? This issue is similar to reported case #4145.
#2
Updated by Ngoh Chee Ping over 10 years ago
- Assignee changed from Ngoh Chee Ping to Rayvandy Gabbytian
Gabby, i am not able to do anything without the log file, because got many exception will show session time out. Could you help me get the log file from bank?
#3
Updated by Ngoh Chee Ping over 10 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#4
Updated by Rayvandy Gabbytian over 10 years ago
- Tracker changed from Support to Bug
#5
Updated by Zahir Abd Latif about 10 years ago
Dear Gabbytian,
There is no update on this case since April 15, please help to follow up with to see we closed this
case or update the status.
Thanks.
#6
Updated by Zahir Abd Latif about 10 years ago
- Status changed from Development / Work In Progress to Closed - End of life cycle
- Assignee changed from Rayvandy Gabbytian to Zahir Abd Latif
This case is closed now due to no respond from customer in 3 (three) working days.