Support #4310
SCP ID # 2173 : PRODUCTION ISSUE- 2GO EXPRESS, INC.
| Status: | Closed - End of life cycle | Start date: | April 10, 2014 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | % Done: | 0% | ||
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Customer complains:
SYSTEM ERROR . CAS RESPONSE: VASCO token has been assigned and in used, please contact the administrator.
History
#1
Updated by Hartanto Boby over 10 years ago
- Status changed from New - Begin Life Cycle to Closed - End of life cycle
- Assignee changed from Hartanto Boby to Ahmad Hazri
Issue caused by during assign token, RCAS take more than 60 seconds to complete the task, however, web server had routed the request to the other app server of RCAS to process the request. The second request returned error "Token already assigned and in used" because the first request was successful. Advise the user to revoke the token from RCAS and try to approve assign token again from RCMS.