Support #4452
[SCP ID :##2296##] : SMS log
| Status: | Closed - End of life cycle | Start date: | June 12, 2014 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: | % Done: | 100% | ||
| Category: | - | Spent time: | 3.00 hours | |
| Target version: | - |
Description
User reported issue below:
We notice that our SMS log was replaced daily. No log file recorded for the previous date. Last saved file was on 24/04/2014. Refer attachment for reference.
History
#1
Updated by Wijaya Kartono over 10 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
#2
Updated by Wijaya Kartono over 10 years ago
- File SMS log.jpg added
- % Done changed from 0 to 50
Currently, SMS log able to generate new log daily without replace previous one.
Action taken:
- Stop/End all instances of current task (SMS) in Task Scheduler.
- Create new task (SMS) in Task Scheduler.
- Run newly created task in Task Scheduler.
Screenshot is attached.
#3
Updated by Wijaya Kartono about 10 years ago
- File SMS Log Updated.jpg added
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Wijaya Kartono to Ahmad Hazri
- % Done changed from 50 to 100
SMS log able to be generated daily without replace previous one.
Updated screenshot is attached.
Note: Screenshot taken on 26 June 2014.
#4
Updated by Tan Lee Yong about 10 years ago
What is the root cause and how you resolve it?
#5
Updated by Wijaya Kartono about 10 years ago
I believe the root cause is old SMS task. but I cannot say for sure what cause the task to misbehave the logging part.
Though, I can think of some possibility:
- System cache was quite a mess as multiple instances of same task running concurrently.
- Task credential was changed that cause it was not authorized to rename current log file and create new log.
This issue resolved by create and run new SMS task.
#6
Updated by Tan Lee Yong about 10 years ago
Please follow up with customer to ensure the problem is resolved and close this case by July 4th before 3pm.
#7
Updated by Ahmad Hazri about 10 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
Case closed on Jun 30th.