Support #4485: [SCP ID :##2310##] : ROCKY MOUNTAIN CAFE INC - TOKEN REGISTRATION FAIL - Maybank RCAS Support - Penril Support System

Support #4485

Added by William Gozali Tan about 10 years ago. Updated about 10 years ago.

Status:

Work Completed-End life cycle

Start date:

June 26, 2014

Priority:

Normal

Due date:

Assignee:

Ahmad Hazri

% Done:

100%

Category:

Spent time:

Target version:

Description

Please help to check issue below.

Customer hit error when doing Token Registration
When Input token serial number and OTP then clicked Submit then error occurred.

Customer Name : ROCKY MOUNTAIN CAFE INC
Corp ID : PHRMCI
User ID : PHRMCI1V

Status changed from New - Begin Life Cycle to Work Completed-End life cycle
Assignee changed from Ong Wei Kuan to Ahmad Hazri
% Done changed from 0 to 100

This issue was handled by Boby.

Cause :
Different token was binded to user in RCMS and RCAS.

Solution :
Unbind and reassign correct token to the user in RCMS.

Conclusion :
No fixes provided.

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