Support #4660
[SCP ID :##2372##] : 201400829/PROD/RCMS/MY/ERROR/MYSCM/Multiple email for reset password
| Status: | Closed - End of life cycle | Start date: | September 02, 2014 | |
|---|---|---|---|---|
| Priority: | Normal | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | - | Spent time: | - | |
| Target version: | - |
Description
Kindly attend below request:
Customer received 2 password in different email. We already check with RCMS and they find out RCMS send reset password request(for user MYSCM04D) to RCAS and it replied with response code 99 which means “Unknown Error”
History
#1
Updated by Yap Kah Yan about 10 years ago
- Status changed from New - Begin Life Cycle to Development / Work In Progress
Pending for logs to further investigation
#2
Updated by Yap Kah Yan almost 10 years ago
- Status changed from Development / Work In Progress to Pending Customer Feedback
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
We (Penril) suggested to change the plugin timeout to 147 seconds.
We suspected that the cause might be the failover plugin (node 1 and node 2) in websphere.
The first request timeout in node 1 and failover to node 2.
Our system treated as 2 request, so 2 emails were sent out.
#3 Updated by Anonymous almost 10 years ago
hi Zahir,
just to add on some more information if you yet send to customer.
We (Penril) suggested to change the plugin timeout to 147 seconds is based on that time the log information we have. if the network or other issue cause the plugin timeout increased, it may happen the same issue.
We suspected that the cause might be the failover plugin (node 1 and node 2) in websphere.
The first request timeout in node 1 and failover to node 2.
Our system treated as 2 request, so 2 emails were sent out.
#4
Updated by Zahir Abd Latif almost 10 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100