Support #4737

[SCP ID :##2436##] : E2E Alert - RCAS.

Added by Zahir Abd Latif almost 10 years ago. Updated almost 10 years ago.

Status:Closed - End of life cycleStart date:September 25, 2014
Priority:NormalDue date:
Assignee:Zahir Abd Latif% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

RCAS received alerts continuously from 1.43 pm to 2.26 pm.
Appreciate if you can check on this issue.
Please find the logs at below path for your further investigation.

\\10.45.51.77\Deployment\AMSRCMS\SYSTEM\25SEPTEMBER2014\Alert_25092014

Date: Thursday, September 25, 2014
Time: 2:15:00 PM
Monitoring : Client Vantage
Application : RCAS (TIER 1)

------------------------------------------------------------------------------------------------------------------------
CRITICAL - Response Time
------------------------------------------------------------------------------------------------------------------------

Component : RCAS (LB HTTPS)
IP : 172.31.75.71

Average Response Time : 12048.467ms
Operations : 21
Threshold : >5
Polling : 1

History

#1 Updated by Ong Wei Kuan almost 10 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress
  • Assignee changed from Yap Kah Yan to Ong Wei Kuan

Issue :
Starting from 1.45pm, RCAS keep getting out of memory exception from the server.

[9/25/14 13:47:50:788 MYT] 00000037 BusinessExcep E CNTR0020E: EJB threw an unexpected (non-declared) exception during invocation of method "verifyTokenOTP" on bean "BeanId(rcas#rcasbl.jar#net.penril.cas.service.TokenManagementService, null)". Exception data: java.lang.OutOfMemoryError: PermGen space

[9/25/14 13:50:02:951 MYT] 00000035 webapp E com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E: [Servlet Error]-[AxisServlet]: java.lang.OutOfMemoryError: PermGen space

Solution:
To restart the server.

#2 Updated by Ong Wei Kuan almost 10 years ago

  • Status changed from Development / Work In Progress to Pending Customer Feedback

New rcas.ear file has been delivered to bank on today.

Changes on the source code as below,
1. Close the stream objects as recommended in source code review.
2. Change to use string buffer instead of string concatenation, to minimize the object creation.
3. Update token upload method.

Impact:
1. Decrease the memory usage.
2. Close I/O resources after use of streams.

Pending bank feedback on the JVM Usage monitoring after deployment.

#3 Updated by Ong Wei Kuan almost 10 years ago

  • Assignee changed from Ong Wei Kuan to Ahmad Hazri

#4 Avatar?id=1733&size=24 Updated by Ahmad Hazri almost 10 years ago

  • Assignee changed from Ahmad Hazri to Zahir Abd Latif

#5 Updated by Zahir Abd Latif almost 10 years ago

  • Status changed from Pending Customer Feedback to Closed - End of life cycle
  • % Done changed from 0 to 100

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