Support #4798

[SCP ID :##2461##] : Unable to perform IBG transaction - session expired.

Added by Zahir Abd Latif almost 10 years ago. Updated over 9 years ago.

Status:Closed - End of life cycleStart date:October 30, 2014
Priority:NormalDue date:
Assignee:Wijaya Kartono% Done:

100%

Category:-Spent time:-
Target version:-

Description

Hi,
Kindly attend below request:

Customer had facingproblem "you have idle more than 5 minutes.' when do IBG fund transfer.
Customer already try allthe method to solved his problems such clear cache, clear history, changebrowser, used another pc and also use internet at home, office and also mobile.
Customer also had tryadd as favourite account and delete back, but still facing the same problem.
Kindly please check onthis matter, or else anything else that can we advise him?

Below are the customerdetails : 
Customer Name : ISKANDARZULKARNAIN BIN PEET AWI
User name : alexanzul
CIF No. : 180033499
IC Number :  711212135275
Type of transaction :IBG Fund Transfer
Error message displayed:"you have idle more than 5 minutes.' when do IBG fund transfer.
Contact Number:0198888408
Transaction date: 28/10/2014

Log file: \\10.6.6.20\Production_logs\LOGS\

History

#1 Updated by Wijaya Kartono almost 10 years ago

  • Status changed from New - Begin Life Cycle to Development / Work In Progress

#2 Updated by Zahir Abd Latif over 9 years ago

  • % Done changed from 0 to 100

Refer email : Re: [Request ID :##2461##] : Unable to perform IBG transaction - session expired.

Case closed.

#3 Updated by Zahir Abd Latif over 9 years ago

  • Status changed from Development / Work In Progress to Closed - End of life cycle

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